The accessory is a universal remote with an extra signal cable soldered on it. You only need to pair the remote with your garage door opener. Once you can use the remote to control the garage door opener, you need to connect the remote to the device using the signal cables and launch the Meross app to set it up. Afterward, the smart garage door opener will work with your garage door opener.
Please Tap Here to Claim the Accessory.
To claim the accessory, you need to provide us with the following information:
1. Your Amazon order number or receipt.
2. The brand, model, and learn button color (if any) of your ceiling garage door opener.
3. Your delivery address.
4. A phone number that can reach you (optional)
You can troubleshoot by following these steps:
1. Ensure that the two magnetic sensors are close to each other, within 3 cm (1 inch), when the garage door is fully closed and vice versa.
2. Unplug and plug the sensor cables, checking for any wire damage.
3. Do not install the sensors directly on any metal rails. For instance, you can use materials such as PVC to isolate the sensors from metal to avoid magnetic interference.
4. Factory reset the smart garage door opener and set it up from scratch.
5. Completely reinstall the Meross app.